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  • Answer count
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  • First answer
    July 18, 2014
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    October 27, 2014
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MelissawithMurad's Answers
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When you say $138 for 90 days does this mean you get 3 shipments?

I'm confused on how your subscription works. I signed up for the regiment that was offered on TV with Joan Lunden. I received my first shipment and my credit card was charged a partial payment. I'm due for my second shipment on November 14 and will be billed another partial payment. So when you say that it is for 90 days does that mean I will get 3 separate shipments at a partial payment of $46.00 or will I get charged the full $138 each time I receive a shipment?
We ship the full 90 day supply up front and then collect the total due in payments. Please contact customerservice@Murad.com so we can review your account to be able to speak specifically to your account.
2 days ago
Customer avatar
Posted by
MelissawithMurad
Location:Murad
 

How is the safety of this product ensured? Is this product tested for safety and purity by a third party?

I have read in a case study from The Annals of Pharmacotherapy that chromium picolinate might implicated with acute kidney injury. What is Dr. Murad's approach to this?
Murad has a 2 layer process to maintain safety and efficacy.

1. Murad
Internally, we maintain the highest quality control standards and will not conduct business with Supplement or Topical Product Manufacturers until they have been thoroughly reviewed. The point being extreme regulations are in place to ensure our end product is proven safe, free from contaminants, and certified with a Certificate of Analysis for each and every batch.

2. The Manufacturer
Our Supplement manufacturers are all Domestic and follow Good Manufacturing Practice or GMP - a term that is recognized worldwide for the control and management of manufacturing and quality control testing of foods, pharmaceutical products and medical devices. If safe processing, handling, and shipping measures are not met, the manufacturer will not purchase raw ingredients from a vendor. The manufactures also rigorously test each raw ingredient before proceeding with formulation. As an ingredient arrives, it is analyzed for contamination, impurity, heavy metals, and % active. If any metric is out of spec the raw ingredient is rejected.
2 days ago
Customer avatar
Posted by
MelissawithMurad
Location:Murad
 
Reduces breakouts and minimizes signs of aging
 

Replacement for Skin Perfecting Primer - Acne & Shine Control

Since the Skin Perfecting Primer (Acne & Shine Control) has been discontinued, is there going to be a replacement product for it? Is there anything in the current line that is comparable or similar to it?
I so sorry however at this time we do not have plans to have a replacement primer however we do have the Oil Control Mattifier. Clinically proven formula reduces shine on contact and prevents excess surface oil build up by up to 78% for more than 8 hours. Oil-Control Complex helps regulate oil production while preserving moisture to provide a long-lasting matte finish.
2 days ago
Customer avatar
Posted by
MelissawithMurad
Location:Murad
 
Promotes healthy collagen to immediately restore a more youthful appearance.
 

Rapid Collagen Infusion

Can I wear this product under makeup?
Absolutely you can! You want to cleanse your skin, pat dry and then apply the Rapid Collagen Infusion and then follow with your moisturizer. Then apply your makeup.
1 week ago
Customer avatar
Posted by
MelissawithMurad
Location:Murad
 
Clears pimples and severe acne breakouts
 

Is Acne Spot Fast Fix supposed to create a burn sensation and get my skin red?

I have started to use Acne Spot Fast Fix for a week now and I noticed (in the last couple of days more intensely) that I have red spots all over my face where the treatment was applied. I also feel like my face got burned; I wanted to know if I should stop using it or this is just a temporary effect...please help me!
I would recommend that you stop using the Acne Spot Fast Fix. It should indeed dissipate however I would not continue use. You can contact Customer Care for recommendations on alternatives.
1 week ago
Customer avatar
Posted by
MelissawithMurad
Location:Murad
 
Moisture-rich cleanser exfoliates and hydrates
 

Can it be used as a makeup remover?

Makeup formulation vary and some may be more difficult to remove than others. Renewing Cleansing Cream will remove lightweight makeup. For heavier makeup formulations, try Renewing Cleansing Oil. Renewing Cleansing Oil forms a strong bond with the oils and minerals that give your makeup its staying power. When you rinse it off, makeup, BB cream, sunscreens, excess oil and impurities rinse off too, while supporting the health of your skin by preserving your natural pH balance and strengthening skin’s natural protective barrier. Great for eye makeup too.
1 week, 5 days ago
Customer avatar
Posted by
MelissawithMurad
Location:Murad
 
Visibly reduces crow's feet, firms and tightens
 

Should this be used morning and night?

IWR for eyes is a Step 2 Treat/Repair eye cream that may be used both morning and night and can be followed with a Step 3 Hydrate/Protect eye cream. We suggest Essential-C Eye Cream SPF 15/PA++ for daytime use and Hydro-Dynamic Ultimate Moisture for eye at nighttime.
1 week, 5 days ago
Customer avatar
Posted by
MelissawithMurad
Location:Murad
 
Moisture-rich cleanser exfoliates and hydrates
 

Does it contain parabens?

The Renewing Cleansing Cream is paraben-free.
1 week, 5 days ago
Customer avatar
Posted by
MelissawithMurad
Location:Murad
 
Controls body breakouts through gentle exfoliation
 

Quick Question...

Since this is a body wash, I am assuming it is safe to use on my entire body, even the parts, like my legs, that do not break out. Will this excessively dry out the non-acne affected areas, or is there anything you suggest to do if it does?
All Murad products have the Murad Recipe of antioxidants, anti-inflammatories and hydrators to help reduce dehydration. It should indeed be fine to use on your legs and arms as well. If you do experience dryness, the Body Firming Cream is a great hydrator!
1 week, 5 days ago
Customer avatar
Posted by
MelissawithMurad
Location:Murad
 
Promotes healthy collagen to immediately restore a more youthful appearance.
 

Can this be used with other step 2 products?

Step 2 Treat/Repair products should not be layered unless formulated to treat specific areas such as, Acne Spot Treatment, Acne Spot Fast Fix, Acne Concealer and Time Release Retinol Concentrate for Deep Wrinkles. If two concerns are to be treated, we recommend a one Step 2 product in the morning and the other Step 2 product at night.
1 week, 5 days ago
Customer avatar
Posted by
MelissawithMurad
Location:Murad